So right around the beginning of the month, I call the Apple Store and ask if they have any phones. I figured I'd give it a go since I didn't want to order online and wait three weeks. They said no (shocker) but that I could get on a list. They took my email and asked which model, and I figured it'd be a while, so that was that.
Yesterday it occurs to me that it has indeed been a little while since I've heard from them, so I give a call and wait on hold for a while. The automated system at least has a progress indicator that tells you how many calls are ahead of you. (it's actually a nice touch).
Some guy answers, and he's winded. I can't imagine what has him winded. I've been in that store, and always too crowded to run around, I guess everyone handles stress differently. He was probably overwhelmed with something... but anyway, that's not what bothers me, just an observation, and it is somewhat irritating to talk to someone who can't get out sentences because he so desperately needs oxygen. I asked if they had any iPhone 4s in stock. He said, " we... [breath] we... don't have any [breath] without a [breath] reservation [breath]". OK, I said. I figured as much. Then I said to him that I called about a month ago and gave the person my email to be put on a waiting list. How long does that normally take? "[breath]really?[breath] that's odd [breath] you should have [breath] reservation by now [breath] woulda skipped over [breath] it by now if [breath] we did [breath] [breath]. Did you get an email confirmation?[breath]" A confirmation of what? No I didn't get any emails. "[breath] what's your email [breath]"
I give him my email, and I have to do it several times, apparently all the breathing makes it hard to hear. He asked which size. Then he tells me that "[breath] I don't have [breath] your email [breath] on the [breath] list." "[breath] call back in a few days [breath]" What? "Yeah [breath] just call again in a few days [breath]" Do you think I should be added to the list this time? "[breath] yeah, ok, [breath] call back in a few days, OK?"
I'm not as patient as I once was with this sort of thing.
I said fine and that was the end of the call. I was in perturbed wonderment.
So now I'm wondering if it's time to move to Android. I was thinking about it anyway, now I'm more seriously thinking about it. But spite is a lousy reason for switching to a new two year contract, and I really do like my iPhone. I hate that I'm a fanboi and feel powerless against this kind of Apple run-around.
Yesterday it occurs to me that it has indeed been a little while since I've heard from them, so I give a call and wait on hold for a while. The automated system at least has a progress indicator that tells you how many calls are ahead of you. (it's actually a nice touch).
Some guy answers, and he's winded. I can't imagine what has him winded. I've been in that store, and always too crowded to run around, I guess everyone handles stress differently. He was probably overwhelmed with something... but anyway, that's not what bothers me, just an observation, and it is somewhat irritating to talk to someone who can't get out sentences because he so desperately needs oxygen. I asked if they had any iPhone 4s in stock. He said, " we... [breath] we... don't have any [breath] without a [breath] reservation [breath]". OK, I said. I figured as much. Then I said to him that I called about a month ago and gave the person my email to be put on a waiting list. How long does that normally take? "[breath]really?[breath] that's odd [breath] you should have [breath] reservation by now [breath] woulda skipped over [breath] it by now if [breath] we did [breath] [breath]. Did you get an email confirmation?[breath]" A confirmation of what? No I didn't get any emails. "[breath] what's your email [breath]"
I give him my email, and I have to do it several times, apparently all the breathing makes it hard to hear. He asked which size. Then he tells me that "[breath] I don't have [breath] your email [breath] on the [breath] list." "[breath] call back in a few days [breath]" What? "Yeah [breath] just call again in a few days [breath]" Do you think I should be added to the list this time? "[breath] yeah, ok, [breath] call back in a few days, OK?"
I'm not as patient as I once was with this sort of thing.
I said fine and that was the end of the call. I was in perturbed wonderment.
So now I'm wondering if it's time to move to Android. I was thinking about it anyway, now I'm more seriously thinking about it. But spite is a lousy reason for switching to a new two year contract, and I really do like my iPhone. I hate that I'm a fanboi and feel powerless against this kind of Apple run-around.
Wed Jul 28, 2010 11:05 am :: 
fanboi spurned Top
